Work

Every case states the starting point, what we did, and which numbers moved.

Knowledge base

Manufacturer knowledge base, live in 3 weeks

Twelve years of process documents, repair logs and chat Q&A turned into a mobile-searchable base for field engineers.

Lookup time 22 min → 90 s

Workflow

Triage rules learned from historical tickets route new tickets to the right queue with key facts extracted; humans confirm.

91% routing accuracy, 64% less review time

Content

Topic, draft, fact-check and publish split into four steps, each given to the right tool; humans guard facts and final review.

Output 8 → 34 articles/month, zero retractions

Data

Three departments, three definitions of "active customer". Definitions settled first, then the dashboard — otherwise nobody trusts it.

Data disagreements down to one per month

Website

The old homepage shipped 4.2 MB and eleven third-party scripts. The rebuild has zero, with readable content 3.1 s sooner.

Mobile LCP 4.6 s → 1.5 s

Enablement

Not "prompt tricks" but six reusable task templates from real work, each required to be used within a week.

78% still using weekly after six weeks

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